It’s very rare for a connected data source to become disconnected inside Insight Owl.
In most cases, once your Google Analytics and Google Search Console accounts have been connected, they will continue working without any intervention. However, occasionally Google may revoke access permissions or require accounts to be reauthorised due to security settings.
Fortunately, reconnecting your account is quick and usually takes less than a minute.
Why has my Google account become disconnected?
In most cases, a disconnection is caused by Google’s security policies rather than an issue with Insight Owl.
Common reasons include:
- Changes to your Google account security settings
- Password changes
- Account permission updates
- Google security reviews
- Revoked third-party application access
These events are relatively uncommon, but when they occur, Google may require you to reconnect your account before data can continue flowing into Insight Owl.
How do you reconnect Google Analytics and Google Search Console?
Reconnecting your Google account is straightforward.
Simply:
- Log into Insight Owl.
- Navigate to your dashboard.
- Click the Reconnect Google Account button.
- Sign in using your Google account.
- Review and approve the permissions requested.
- Confirm the connection.
Once completed, Insight Owl will automatically restore access to your Google Analytics and Google Search Console data.
The process normally takes less than a minute.
What happens after I reconnect my account?
After the connection has been restored, Insight Owl will automatically begin gathering data again.
The platform will refresh your reporting environment and continue updating information from:
- Google Analytics
- Google Search Console
There is no need to recreate reports or repeat the onboarding process.
Your historical data and previously generated reports will remain available within your account.
Will I lose any data if my account becomes disconnected?
In most cases, no.
Insight Owl stores previously collected data securely within the platform.
If a temporary disconnection occurs, your historical reports and stored data will remain available.
Once the connection is restored, Insight Owl will continue gathering new information and updating your reporting dashboards.
Can SEMrush data become disconnected?
No.
SEMrush data is accessed through Insight Owl’s direct API integration and does not require users to maintain a separate connection.
This means you do not need to reconnect SEMrush manually.
Data relating to:
- Rankings
- AI visibility
- Backlinks
- Referring domains
- Domain authority
will continue to be available unless there is a wider platform or system issue.
Can Insight Owl proprietary data sources become disconnected?
Under normal circumstances, no.
Insight Owl’s proprietary data sources operate directly within the platform and do not rely on user-managed connections.
The only time these sources may become temporarily unavailable is during a rare system interruption or maintenance event.
If this occurs, our technical team will work to restore service as quickly as possible.
What should you do if your reports still show no data?
If you’ve reconnected your Google account and your reports are still not displaying correctly, there may be another issue affecting your account.
We recommend checking:
- Your website domain is correct
- Google Analytics is connected
- Google Search Console is connected
- The correct Google account has been authorised
If everything appears correct and data is still missing, our support team will be happy to investigate further.
How do you raise a support ticket?
If you’re experiencing issues after reconnecting your account, please contact our support team.
Simply navigate to the Insight Owl Help Desk and raise a support ticket.
Providing details such as:
- The report affected
- Screenshots of the issue
- The date the problem occurred
will help our team diagnose the issue more quickly.
What should you do next?
If you’ve received a notification that your Google account has been disconnected, simply reconnect it using the built-in Google integration.
The process takes less than a minute and will usually restore access immediately.
If you’re still experiencing problems after reconnecting, raise a support ticket and our team will investigate the issue for you.